Community Vets Covid 19 Update …
We hope that you are all well and in good spirit. Helen and I have been working extremely hard to ensure that we continue to provide as normal a service as possible during the Covid 19 pandemic. However, as a result of the continuing development of the Covid 19 pandemic and new instructions from government, Royal College of Veterinary Surgeons and British Veterinary Association we at Community Vets find it necessary to make changes to the services we are allowed to provide and the way that we work. Vets and pet owners must be part of the solution to controlling the current pandemic and must not risk adding to the workload of the NHS and possibly putting NHS staff lives at risk caring for infected individuals. We must also minimise the risks to our wonderful, dedicated staff who have been so amazing during this difficult time.
In summary, in order to comply with strict social distancing advice and keeping travelling to essential journeys only, we will for the foreseeable future only be able to provide essential veterinary care that relieves animals immediate suffering.
This means that the following services can no longer be routinely provided:
Routine health checks and vaccinations of adult dogs and cats over the age of 18 months.
Routine nail clipping.
Non essential dental treatment.
Non essential surgery.
Routine weight checks.
Appointments that have already been booked please phone to cancel if at all possible.
Royal College of Veterinary Surgeons also strongly advise against planned breeding of pets during the pandemic.
Services that will continue include:
Treatment of any pet that is in pain or suffering.
Supply of medication and food for ongoing conditions.
Urgent surgical cases.
If you are unsure if your pet needs to be seen please contact us by phone to discuss.
We will also be making changes to how we physically provide care to your pets. We will be asking all clients not to enter the surgery building but instead phone when you arrive (whether you are with or without a pet). If you are collecting medication or food we will bring them to you in your car and ask for payment by card over the phone. If you are bringing a pet please stay in your car with your pet, let us know you are here by phone and the vet will then phone you to take a clinical history. Once this has been done we will come to the car to collect your pet and take into the surgery for examination and treatment. We will be in phone contact during this time if necessary. We will then return your pet to you in your car with any necessary medication and then ask you to pay by card over the phone.
This will all take extra time and to try to minimise the number of clients arriving at once we will be increasing our appointment slots from 15 to 30 minutes and reviewing the times during the day that we will be consulting.
Routine home visits will also have to cease since we should not be entering your homes. If you are unable to bring your pet to the surgery due to illness or self isolation we will need to discuss with you individually how we treat your pet with minimal risk. WE WILL BE ABLE TO HELP so please phone to discuss.
Thank you for your understanding and cooperation. We are all part of the solution to the current pandemic and our actions can ultimately save lives.
Richard and Helen